These are notes to myself. If you discover them and find them useful I would love to hear from you. Most of these are related to travel I did, books I read, or tech notes for Matomo and the LAMP stack.
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Listening to the SaaSter Podcast
ManagementbooksReleased: Feb 26, 2021
Speaker: Tim Kopp, Terminus CEO
Link: https://www.saastr.com/the-playbook-to-boosting-net-retention-quickly-with-terminus/
TLDR #
Retention is the new acquisition.
Big on Upselling and Cross-selling.
Net Revenue Retention as a Metric #
Kopp talks a lot about NRR in this episode. One definition of NRR is here, from https://www.businessinsider.jp/post-215709 :
Net Revenue Retention, sometimes called Net Dollar Retention, is an indicator of "whether sales from customers once acquired will increase or decrease in the future.
Takewaway #
Tim Kopp's company terminus got a lot out of NRR monitoring by using Gainsight (their version of Helpscout? Find out what they monitored.)
Here are some companies and their NRR:
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