Evan Genest's Learning Log

Web developer notes emphasizing LAMP, Symfony, PHP, Javascript, Drupal, and Node.

This is an Eleventy project created from the eleventy-base-blog repo.

Plain Writing

customer support

The single easiest way for you to improve the impression you make in your emails is to apply the rules of Plain Writing. No matter what you think your current writing ability is, you can always go from Point A -> PointB.

Check yourself against the US National Archives Plain Language checklist.

Here are the results of me checking myself:

Four rules I'm already following

First three things I need to start doing

Next four things I need to start doing

I want to push back against this rule

Anybody know why this is a thing?

I always tried the opposite. I always tried to use fewer pronouns in technical things.