The Right Way to Manage Emotions at Work

The Episode #

Episode: The Right Way to Manage Emotions on Your Team
Podcast: HBR Ideacast
Who: Lindy Greer, Christina BradleyJeffrey Sanchez-Burks
Article: When Your Employee Feels Angry, Sad, or Dejected

First: Acknowledge #

We don't like mislabeling. And we may not want to talk about it. But as a first step:

• Whoa, this meeting is getting tense. (group)
• That room has a lot of silent faces and cameras are off. It's not a great vibe. It's disappointing. (focus on the situation)
• That has got to be hard right now. (private, in person)
• How do you feel about the plan?
• DON'T: You look sad. You sound mad.

Then: if permitted #

Reframe.
Give an outside perspective. Help your teammate see it in further context.
Be real.
Wait until later. One to one is warmer for both of you.
DON'T: problem-solve

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